Reference

How l8180 Handles Your Personal Data

At l8180, your personal data belongs to you — we collect only what is needed to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data Collected Only As NeededUPI, Paytm & PhonePe Payment PrivacyYour Right to Access & DeleteIndia-Specific Data PracticesEncrypted Account Storage
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l8180 How l8180 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or remove the personal data we hold about you, our privacy team is available through the channels below.

Email Privacy Request Send a detailed written request to our dedicated privacy address. Include your registered email and the specific data you wish to access, correct or delete, and we will respond within 48 hours.
Live Chat Support Our chat team is available around the clock. Start a session from inside your account dashboard, mention you have a data-privacy query, and you will be connected to a trained privacy handler immediately.
In-Account Data Centre Head to the Privacy section inside your l8180 account settings to download a copy of your stored profile data, update consent preferences, or submit a deletion request directly — no email needed.
DATA HANDLING PRACTICES

How We Keep Your Data Secure and Honest

Security is built into every layer of your account at l8180 — from how we encrypt stored credentials to how we log payment activity.

Cookies & Tracking

We use session cookies to keep you logged in and performance cookies to understand how pages load. You can manage or withdraw cookie consent at any time through your browser settings or our on-site cookie panel.

Account Security

Your login credentials are hashed — never stored in plain text. Two-factor verification is available to add a second layer of protection, and any suspicious login from an unrecognised device triggers an automatic alert to your registered mobile number.

Payment Data Handling

When you deposit via UPI or Paytm, the transaction token is passed directly to the payment processor — we do not store your full UPI credentials on our servers. PhonePe transfers are tokenised at source for the same reason.

Data Retention Policy

Active account data is held for as long as your account remains open. Once you close your account, we retain only what is required by Indian financial or legal compliance rules, after which your personal data is permanently deleted.

Third-Party Sharing

We share data only with processors who help us run the platform — payment gateways, KYC verification services, and fraud-detection providers. Each partner is bound by a data-processing agreement that prohibits them from using your data for any other purpose.

Your Rights & Requests

You may request a full copy of your data, ask us to correct inaccuracies, or ask for deletion at any time via email or the in-account Privacy section. We will confirm receipt within 48 hours and complete the action within 30 days.

Frequently Asked Questions About Your Privacy

We have put together answers to the questions we hear most often about how l8180 handles personal data, what rights you hold, and how to act on them. If your question is not covered here, our privacy team is one chat message or email away and will respond within 48 hours.

We collect your name, email address, mobile number, date of birth and the payment identifier — such as your UPI handle or Paytm-linked number — needed to verify your identity and process transactions. Nothing beyond what your account requires.

No. When you pay via UPI, Paytm or PhonePe, your payment credentials are tokenised by the processor and never written to our own servers. We record only the transaction reference number and amount for your account statement.

Once your account is closed, we delete your personal profile data. We retain payment and identity records only as long as Indian financial compliance law requires — typically a period defined by RBI and tax regulations — after which records are permanently removed.

Yes. Submit a data-access request through the Privacy section in your account settings or by emailing our privacy team. We will compile and deliver a full copy of your stored data within 30 days of verifying your identity.

We do not sell or rent your data to any advertiser or marketing firm. Data is shared only with service providers directly involved in running your account — payment processors, identity-verification partners and fraud-detection services — all under strict data-processing agreements.

Go to the Privacy section inside your account dashboard and submit a deletion request, or email our privacy team with the subject line 'Data Deletion Request'. We acknowledge within 48 hours and complete deletion within 30 days, subject to legal retention obligations.

We use strictly necessary cookies to keep your session active, and optional performance cookies to improve page speed. You can adjust your preferences any time through our on-site cookie panel or your browser settings — withdrawing consent does not affect your account access.

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